Koi Wellness Privacy Policy
Introduction
This document outlines the privacy policy of Koi Wellness (referred to as “we”, “us”, or “our”). For the purposes of applicable data protection law, including
Privacy Act 1988 (Cth)
Australian Privacy Principles (APPs)
Spam Act 2003 (Cth)
Do Not Call Register Act 2006 (Cth).
This privacy policy applies whenever we collect your personal and/or health information (your personal data). This includes interactions between you — the visitor to this website (whether directly as a client or site user) — and Koi Wellness, the owner and provider of this site, as well as where we are directed by a third party to process your information.
We take our privacy obligations seriously. Please read this policy carefully, as it contains important information about how and why we collect, use, store and share your personal data, and explains your rights and how to contact us if you have any questions or concerns.
Types of Personal Information We Collect
The personal data we may collect includes:
Name and contact details (email address, mailing address, and telephone number)
Appointment and treatment history
Relevant health or medical information
Payment or billing details (processed securely)
Information collected through forms, surveys, or correspondence
Technical information such as IP address, browser type, and site usage data
Social media or communication details where relevant
Any other information provided by you to assist in the delivery of our services
We collect only the information necessary to provide our services safely and effectively, and we take care to ensure that all information remains accurate, complete, and secure.
How We Collect Personal Information
We may collect information directly from you when you:
Book or attend an appointment
Contact us via email, phone, or through our online form
Subscribe to updates, newsletters, or resources
Engage with our website, social media, or digital platforms
Make a purchase or payment for our services
We may also collect information from third parties such as referral partners or healthcare professionals involved in your care. In some cases, we collect technical data through cookies or analytics tools to understand how our website is used.
Cookies help improve your browsing experience by remembering preferences and allowing us to optimise website performance. You can manage or disable cookies in your browser settings, though this may affect some features of our site.
Use of Your Personal Information
We collect and use your personal data for the following purposes:
To provide you with quality health, wellness, and movement services
To manage appointments, accounts, and payments
To communicate with you regarding your care, follow-ups, or service updates
To maintain accurate records for administrative and legal purposes
To send newsletters or educational content (only if you have subscribed)
To improve our website and client experience
To comply with any legal or regulatory obligations
We do not sell or share your information for marketing purposes. Any sharing of your data is limited to what is necessary for the delivery of our services or where required by law.
Sharing Your Data
Your data may occasionally be shared with:
Other Koi Wellness practitioners or professionals directly involved in your care
External service providers such as secure payment processors, booking systems, or IT support
Regulatory bodies or government agencies when legally required
Other health professionals (only with your consent)
All third-party service providers are bound by confidentiality and data protection obligations and are not permitted to use your information for any other purpose.
Security
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access.
Our electronic systems include the use of firewalls, data encryption, and secure user access controls such as passwords. All orders and payments are processed via a secure SSL server, and credit card details are never sent by email.
Despite these measures, no system is completely secure, and we cannot guarantee absolute protection. However, we maintain rigorous standards to minimise risk and safeguard your data to the best of our ability.
Protecting Children’s Privacy
Protecting the privacy of children is particularly important to us. Our website and services are intended for individuals aged 18 and over. We do not knowingly collect personal information from anyone under 18, and no part of our site is designed to attract minors.
Your Rights
You have the right to:
Request access to the information we hold about you
Request correction of any inaccurate or outdated information
Withdraw consent where applicable
Raise concerns or make a complaint about how your data has been handled
Requests can be made in writing, and we will respond promptly. If access cannot be provided, we will explain the reason in writing.
How Long We Keep Data
We retain your personal and health information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory, or professional obligations. Once it is no longer required, your data is securely destroyed or permanently de-identified.
Links to Other Websites
Our website may include links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those websites, and we recommend reviewing their privacy policies before use.
Updates to This Policy
Koi Wellness may update this Privacy Policy from time to time. The latest version will always be available on our website. Any significant changes will be communicated where possible.
By using our website, you consent to the terms outlined in this Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to access or correct your personal or health information, please contact us:
Email: info@koiwellness.com.au
We aim to respond to all enquiries promptly and handle your personal data with care and transparency.