Terms and conditions

Introduction

Welcome to Koi Wellness. By accessing or using our website at https://koiwellness.com.au (“the website”), you agree to comply with and be bound by these Terms and Conditions (“Terms”). These Terms form a binding agreement between you and Koi Wellness (“we”, “us”, or “our”). If you do not agree to these Terms, please refrain from using the website.

We may update these Terms from time to time by posting an amended version on the website. Continued use of the website following such updates constitutes your acceptance of the revised Terms.

Disclaimer

The information shared by Koi Wellness, including any written content, online resources, or digital material, is intended for general education and wellbeing purposes only. It should not replace personalised medical advice, diagnosis, or treatment from a qualified health professional such as an osteopath, doctor, or allied health practitioner.

Before beginning any new movement, exercise, or wellness routine, please consult an appropriate professional to ensure it is suitable for you. We encourage you to listen to your body, move mindfully, and prioritise safety and good form.

By using our website or engaging with our content, you acknowledge and accept responsibility for your own health and choices. Koi Wellness is not liable for any injury, loss, or adverse outcome resulting from your use of our information or participation in any activities inspired by it.

Information on the website

We take care to ensure that the information presented on this website is accurate and current. However, we do not guarantee that the website or its content will always be free from errors or omissions, or that it will be accessible without interruption. Information may be updated or changed at any time without prior notice, including service descriptions, pricing, or availability.

While we use reasonable efforts to maintain security and accuracy, all information accessed or provided through the website is supplied “as is” and at your own discretion. You are responsible for verifying the relevance and accuracy of any information before relying on it.

Use of cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors engage with our content. Cookies are small files stored on your device that collect information about your interactions with the website. They assist with website functionality, performance, and personalisation.

Some cookies are essential for the operation of the website, while others help us improve our services or measure traffic using tools such as Google Analytics. You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the website.

By continuing to use our website without adjusting your browser settings, you consent to our use of cookies as stated above.

Security

Your privacy and safety are important to us. The website operates with electronic security measures, including firewalls, encryption, and secure servers (SSL) to safeguard all transmitted data. User identifiers and passwords help control access to personal information, and all payment processing occurs via secure systems. Credit card details are never sent via email.

Although we strive to maintain a secure environment, no online platform is entirely risk-free. We recommend that you use updated antivirus protection and exercise caution when accessing or submitting information online.

Cancellation policy

All cancellations and reschedules must be made by phone, with no less than 24 hours notice. If you cancel your appointment within 24 hours of the scheduled time, or fail to attend, you may be charged the full consultation fee.

Invoices for missed or late-cancelled appointments will be sent via email and may be paid at reception or over the phone. If you believe this charge was issued in error, or if extenuating circumstances prevented attendance, please contact the clinic to discuss your situation.

If you are cancelling due to coronavirus or cold or flu-like symptoms, no cancellation fee will apply. However, we kindly ask for as much notice as possible so that another patient may be accommodated. We appreciate your understanding of our clinic’s cancellation policy and our shared commitment to community health.

Access and use of the website

You agree to use the website responsibly and in accordance with all applicable laws. You must not attempt to interfere with, damage, or disrupt the website, its servers, or networks. You may not use any automated systems or software to extract data or engage in activities that may harm or overload the website.

All material on the website remains the property of Koi Wellness or our licensors. You may view and temporarily store a copy for personal use only. Any reproduction, modification, distribution, or publication without written consent is prohibited.

Links to other websites

The website may include links to external websites operated by third parties. These links are provided for your convenience only, and we are not responsible for their content, accuracy, or privacy practices. The inclusion of a link does not imply our endorsement or approval.

Privacy

By using the website, you agree to our Privacy Policy, which outlines how we collect, use, and protect personal information. You can access our Privacy Policy directly from the website.

Liability

Koi Wellness provides this website and its content for informational and educational purposes. We make no warranties, express or implied, regarding its completeness or suitability for any specific purpose. To the maximum extent permitted by law, we exclude all liability for loss, injury, or damage arising from your use of the website or any information contained within it.

You agree to indemnify and hold Koi Wellness harmless from any claims or liabilities resulting from your breach of these Terms or misuse of the website.

Governing law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising in connection with the website or these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.